Quote Me Today of 2nd Floor, 5-10 Sparrow Way, Lakesview Business Park, Hersden, Canterbury, Kent CT3 4JH, is authorised and regulated by the Financial Conduct Authority (FCA), Firm Reference No. 485972. Details of our registration are available on the FCA’s website http://www.fca.org.uk/register or on 0800 111 6768. We are authorised to arrange and advise on insurance and deal as an agent of insurers in respect of non-investment insurance policies. We offer insurance from a wide panel of insurers and provide advice on the basis of a fair analysis of the market. Their names are available on request. Our additional cover options, for example legal expenses, tend to be offered on a sole supplier basis. We are also authorised by the FCA for consumer credit broking. We act for one lender only Creation Finance.
Your Duty of Disclosure
If you do not contact us to say otherwise, we take this as positive acceptance that you have no amendments to make to the details shown on the enclosed Statement of Insurance and that you accept that we will act in accordance with these terms of business.
Commercial customers: Where we arrange insurance wholly or mainly for purposes related to your trade, business or profession, you have a duty under The Insurance Act 2015 to make a fair presentation of the risk. This means that you must disclose every material circumstance which you and/or your senior management and/or anyone responsible for arranging your insurance know or ought to know. Alternatively, you must disclose sufficient information which would put the insurer on notice that it needs to make further enquiries for the purpose of revealing those material circumstances. You are expected to carry out a reasonable search in order to make a fair representation of the risk and will be deemed to know what should reasonably have been revealed by the search.
Your duty of fair representation applies at the start of the policy, at renewal and when any variation of the policy is arranged. If you fail to make a fair representation, the insurer may refuse to pay your claim or reduce the settlement amount, depending on the circumstances.
Retail Consumers: You must take reasonable care not to make a misrepresentation to the insurer. This means that all the answers you give and statements you make as part of your insurance application, including at renewal and when an amendment to your policy is required, should be honest and accurate. If you deliberately or carelessly misinform the insurers, this could mean that part of or all of a claim may not be paid or your policy may be cancelled. You must notify us as soon as possible of any changes to the information you have provided.
Fees & Charges
Please refer to the table below for details of fees which we charge for mid-term adjustments, renewal or in the event of cancellation of the policy to cover our administrative costs. These are in addition to any charges made by the insurer.
Any adjustment fees that are incurred within the 60 days prior to renewal must be paid for in full at the time of the requested change.
|Broking fee payable on certain policies at New Business and Renewals this will be disclosed prior to you committing to cover||Up to 35% of the premium|
|Cancellation fee when the policy is cancelled PRIOR to inception.||£50.00|
|Cancellation of policy (post inception) for loss of commission, this will vary dependant on Insurer||Up to 20% of refund|
|Alterations and/or additions, inclluding a change of address||Up to £90.00|
|Policy arrangement fee that applies to all New Business and Renewals||£25.00|
|Where copies of call recordings are sent to client||£20.00|
|Direct Debit default||£25.00|
|Direct Debit interest charges||Refer to your Finance agreement|
|Debt Collection fee||20% of Outstanding Balance|
|Card payments £2.00 per transaction, other than AMEX which is 1.5% of transaction value|
Any return of premiums will be given after the deduction of commission.
You are entitled at any time to request information regarding any commissions which we may have received as a result of placing your insurance or arranging premium finance business.
Minimum and Deposit Premiums (M & D)
Please note that your commercial insurance policy may be subject to a Minimum & Deposit premium. In this case there is no refund in the event of cancellation and you will be liable for 100% of the premium even if you are paying by instalments. You will be notified from the outset if your policy is subject to this condition. If you are unsure whether your policy is subject to a Minimum & Deposit premium, please contact us.
Finance and Direct Debit Arrangements
As a licensed Credit Broker we may offer you the option to pay for your policy by Direct Debit using a third party funding arrangement from Creation Finance. To use this option you must be over 18 and hold a bank or building society account which supports Direct Debits. If you take up this option you will receive a Credit Agreement, containing full terms and conditions including your collection dates, directly from Creation Finance. This pack will include an agreement for you to sign and return. Please ensure that you fully understand the repayment plan and that you can afford to make the repayments. They may begin collecting your Direct Debits before you return your signed agreement. If you pay your premium by instalments we shall inform you of any additional fees, charges or interest as part of your credit terms. If you have any questions about your instalments, need to change your bank details or have any concerns about your Direct Debits failing please call Creation Finance on 0371 376 9200 at your earliest convenience which will be charged at the national rate.
How to Make a Claim
Please refer to your policy documents or Insurer’s Policy Booklet for details of how to make a claim.
If you are unclear or need help, please call 01227 285550, selecting option 5 and our claims handling service will be happy to help you.
Protecting Your Money
The premium you pay is protected at all times as required by the Financial Conduct Authority regulations. Premiums we collect on behalf of the Insurers is treated as paid to the Insurer and is put into a separate statutory trust insurers’ bank account. We may need to pay premiums to a specialist broker who will always also be authorised and regulated by the FCA. We reserve the right to interest earned on monies in this account.
You are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, also without any upper limit. The scheme does not apply to consumer credit. Further information about the compensation scheme is available from the FSCS on 0800 678 1100 or 020 7741 4100 or by visiting at http://www.fscs.org.uk/
We intend to provide a high level of service at all times. However if you have reason to make a complaint about our service you should contact our Compliance Officer at the above address. You may be entitled to refer the matter subsequently to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0800 121 6222 and further information is available at http://www.financial-ombudsman.org.uk/ If you do decide to refer any matter to the Financial Ombudsman your legal rights will not be affected.
Should you wish to exercise your statutory right to cancel your policy, we reserve the right to charge a minimum admin fee of £50.00 to cover our cost of setting up the policy in addition to any Insurer charge. You should refer to your policy documents for full details. If there is an outstanding balance at cancellation the balance must be paid without undue delay and in any event within 30 days.
Dependant on your Insurer we can accept cancellation over the telephone, if this is not acceptable to your Insurer we will tell you and you must send a notification of cancellation in writing to us either by post to Quote Me Today, Administration Department at the address above or by email to [email protected].
Please note that if you are entitled to a refund this can take up to 6 weeks and will not be processed until we receive the relevant documents.
The 14 day cooling off period does not apply to some Commercial products. Please refer to your policy booklet for information on short period cancellation refunds.
Please be aware that cancelling your Direct Debit does not cancel your policy.
We or the insurer may cancel this insurance by sending at least 7 days written notice to your last known address.
Insurance Collection Bureau are assigned by Quote Me Today to chase any shortfalls generated by the cancellation of the Policy, 20% of the outstanding balance will be added once passed to them.
To provide enhanced customer service your call may be recorded and monitored for quality assurance and compliance. Documents are filed electronically and a copy is available on request, subject to the charges detailed previously.
We will email documentation to you wherever possible. It is your responsibility to inform us if you have not received your documentation. Please ensure you notify us if you change your email address, to help us keep your information safe.
We take a number of steps to help insurers fight against fraud. These vary according to the individual insurers requirements but may include asking you to provide a copy of the front and back of your, and all named drivers, driving licence cards and an authorisation code to access your driving licence information (formerly the paper counterpart of your licence), a copy of the vehicle registration document (V5), proof of trading (for commercial customers) or a utility bill to confirm your identity. Failure to provide any documents requested within the time limit advised, will result in your policy being cancelled and cancellation charges being incurred. Documents can be scanned and emailed to [email protected] or posted to the address above.