Questions?

We regularly get asked a few common questions. So we’ll try and answer them here.
Alternatively, you can call us on 01227 285550. Our advisors will be happy to answer any questions you may have.

Important information

  • Do not admit that you are responsible or make any offer or promise of payment without written permission from your insurer.
  • Send your insurer written details as soon as possible after any accident, injury, loss or damage, including any correspondence received from a third party.
  • Send your insurer any letter or other communication as soon as you receive it from anyone else involved and only answer it after consulting your insurer.
  • Immediately tell your insurer about any prosecution, coroner’s inquest or fatal accident inquiry involving any person covered by this insurance.
  • Give your insurer all the information and help they need to ensure your claim is dealt with as quickly as possible.

You can find more information about making a claim on our claims page